At Mohammad Zohan Limited, we understand that plans can change. This Cancellations Policy explains how you can cancel an order placed through https://mohammadzohanlimited.co.uk. We follow all UK regulations, including the Consumer Contracts Regulations 2013.
Cancelling an Order Before Dispatch
You may cancel your order at any time before it has been dispatched.
If your order has not yet been shipped:
To cancel before dispatch, contact us immediately. Please include your order number in your message.
Cancelling an Order After Dispatch
If your order has already been dispatched or delivered, it cannot be cancelled immediately.
However, you may still:
✔ Return the item within 28 days
according to our Return & Refund Policy. In this case:
Return shipping costs may apply for change-of-mind cancellations.
Faulty or Incorrect Items
If you want to cancel because an item is:
You are entitled to a:
In these cases, we cover all return postage costs. Contact us within 48 hours of delivery with photos of the issue.
How to Request a Cancellation
To request a cancellation, email or call us:
Please provide:
We aim to respond within 24–48 hours.
Refund Timeline for Cancelled Orders
Refunds for successfully cancelled orders will be issued within:
3–5 business days
depending on your bank or payment provider. You will receive a confirmation email once the refund has been processed.
Your UK Consumer Rights
This policy does not affect your statutory rights. Under UK law, you have the right to:
We extend this with our 28-day return window for added flexibility.
Contact Us
If you have questions about cancellations, returns, or refunds, contact our support team: