Refund Policy

Thank you for shopping with Mohammad Zohan Limited. This Refund Policy explains when and how refunds are issued for purchases made on our website: https://mohammadzohanlimited.co.uk

We follow all UK consumer protection laws, including the Consumer Rights Act 2015.

Eligibility for Refunds

You are eligible for a refund if:

  • You return your item within 28 days of receiving it
  • The item is unused and in its original packaging
  • The item is faulty, damaged, or not as described
  • You received the wrong item
  • You cancelled your order before it was dispatched

Refunds are issued to the original payment method only.

Refunds for Change of Mind

If you change your mind:

  • You may request a refund within 28 days of delivery
  • The item must be unused and in original packaging
  • You are responsible for return shipping costs
  • Refund is issued once the item is returned and inspected

Delivery fees (if any were paid) are not refundable for change-of-mind returns.

Refunds for Faulty, Damaged or Incorrect Items

If your item arrives:

  • Faulty,
  • Damaged, or
  • Incorrect,

you are fully eligible for a replacement, refund, or exchange. Please contact us within 48 hours of receiving your order and include:

  • Your order number
  • Photos of the damage or issue
  • A short explanation

In these cases, we cover all return postage costs.

Refund Processing Time

Once your return is approved and received:

  • Refunds are issued within 3–5 business days
  • Processing times may vary depending on your bank or payment provider

You will receive an email confirmation when your refund has been processed.

Non-Refundable Items

For hygiene and safety reasons, the following items are non-refundable unless faulty:

  • Opened Health & Beauty products
  • Personal care items
  • Cosmetics
  • Products that cannot be resold once opened

Digital goods (if applicable) are also non-refundable once downloaded.

Cancellations Before Dispatch

You may cancel your order before it has been dispatched for a full refund. If your order has already been shipped, you must follow the 28-day return process after receiving it.

Items Lost or Damaged During Return Shipping

For change-of-mind returns:

  • You are responsible for ensuring the item reaches us safely
  • We recommend using a tracked postal service

We cannot issue refunds for items lost or damaged during return shipping unless we arranged the return label.

Your UK Consumer Rights

This policy does not affect your statutory rights. Under UK law, you are entitled to goods that are:

  • Of satisfactory quality
  • Fit for purpose
  • As described

If these standards are not met, you are legally entitled to a repair, replacement, or refund.

How to Request a Refund

To request a refund, contact us:

Contact Us

Please include:

  • Your full name
  • Order number
  • Reason for refund
  • Photos if the item is faulty or damaged

We aim to respond within 24–48 hours.