Return Policy

At Mohammad Zohan Limited, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy applies to all orders placed through https://mohammadzohanlimited.co.uk.

Return Window

You may return eligible items within: 28 days from the date you received your order. After 28 days, we may not be able to accept a return unless the item is faulty under your UK consumer rights.

Eligibility for Returns

To be eligible for a return, items must:

  • Be unused
  • Be in their original packaging
  • Be in the same condition you received them
  • Include proof of purchase (order number or receipt)

Non-returnable items (for hygiene or safety reasons):

Unless faulty, the following items cannot be returned:

  • Personal care and beauty products
  • Opened or used cosmetics
  • Health products
  • Items that cannot be returned for hygiene reasons once opened

If an item is faulty or damaged, these restrictions do not apply.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or you receive the wrong product:

  • Contact us within 48 hours of receiving the item
  • Provide your order number
  • Send clear photos of the product and packaging

We will offer:

  • A replacement
  • An exchange
  • Or a full refund

depending on your preference and availability. Faulty items are covered under the Consumer Rights Act 2015.

Return Shipping Costs

We cover return shipping costs if:

  • The item is faulty
  • You received the wrong item
  • The product was damaged during delivery

You cover return shipping if:

  • You changed your mind
  • You ordered the wrong item
  • You no longer want the product

How to Start a Return

To initiate a return, Contact us.

Please include:

  • Your order number
  • The item(s) you want to return
  • The reason for return
  • Photos if the item is faulty or damaged

We will provide instructions and a return address.

Refunds

Once we receive and inspect your returned item(s):

  • We will notify you via email
  • If approved, your refund will be processed to your original payment method
  • Refund processing time: 3–5 business days

Important notes:

  • Delivery charges (if any were paid) are refundable only for faulty or incorrect items
  • Refund times may vary depending on your bank

Exchanges

If you would like to exchange an item:

  • Contact us within the 28-day return window
  • Exchanges depend on stock availability
  • If not available, a refund or alternative product may be offered

Items Lost or Damaged During Return Shipping

We recommend using a tracked service for change-of-mind returns. We are not responsible for items lost or damaged during return shipping unless we arranged the postage.

Your UK Consumer Rights

Nothing in this policy affects your legal rights. You are entitled to goods that are:

  • Of satisfactory quality
  • As described
  • Fit for purpose

These rights apply under the Consumer Rights Act 2015.

Contact Us

For any questions regarding your return, refund, or exchange, contact our customer care team:

Contact Us