Terms and Conditions

Welcome to Mohammad Zohan Limited. These Terms and Conditions govern your use of our website https://mohammadzohanlimited.co.uk . By accessing or purchasing from our Website, you agree to be bound by these Terms and Conditions.

Please read them carefully.

Use of the Website

By using this Website, you confirm that:

  • You are at least 18 years old
  • You will not use the Website for unlawful purposes
  • You will provide accurate, current, and complete information when placing an order

We reserve the right to refuse access to the Website or cancel orders at our discretion.

Product Information

We strive to ensure all product descriptions, images, and details are accurate. However:

  • Colours, sizes, and packaging may vary slightly
  • Pricing and availability may change without notice
  • We reserve the right to correct any errors or inaccuracies

Orders & Payments

Placing an Order

When you place an order, you will receive an email confirmation acknowledging receipt. This confirmation does not guarantee order acceptance. Order acceptance occurs only when your item is dispatched.

Payments

We accept secure online payments via trusted third-party payment processors. We do not store full card details on our servers.

We reserve the right to cancel orders for reasons including:

  • Payment failure
  • Suspected fraud
  • Stock unavailability
  • Incorrect pricing or product information

Shipping & Delivery (UK Only)

We ship orders exclusively within the United Kingdom using:

  • Evri (Hermes)
  • Royal Mail

Handling Time

1–2 business days

Delivery Time

3–7 business days after dispatch

Shipping Cost

All orders qualify for Free UK Shipping.

Missed Deliveries

If you are not available during delivery attempts:

  • The courier may leave a card
  • Redelivery may be scheduled
  • Delivery may be left with a neighbour or safe place (depending on courier policy)

We are not responsible for delays caused by the courier or incorrect delivery details entered by the customer.

Returns & Refunds

We offer a 28-day return policy from the date of delivery.

Eligible Returns

Items must be:

  • Unused
  • In original packaging
  • In resaleable condition

Proof of purchase is required.

Faulty or Damaged Items

If an item arrives damaged or faulty:

  • Contact us within 48 hours
  • Provide photos of the issue
  • We will provide a replacement, refund, or exchange

Return Costs

  • Faulty items: We cover return postage
  • Change of mind: Customer covers return postage

Refunds are processed within 3–5 business days after receiving the return. Full details are available in our Returns & Refund Policy.

Cancellations

You may cancel your order before it is dispatched. If the order has already shipped, cancellation will follow the standard returns process.

Intellectual Property

All content on this Website—including text, images, graphics, and logos—is the property of Mohammad Zohan Limited or our licensors.

You may not:

  • Copy
  • Distribute
  • Modify
  • Reproduce
  • Use for commercial purposes

any content without our written permission.

Limitation of Liability

To the maximum extent permitted by UK law, we are not liable for:

  • Delays caused by shipping carriers
  • Loss resulting from misuse of products
  • Losses caused by inaccurate information you provide
  • Indirect, incidental, or consequential damages

Your statutory rights as a UK consumer remain unaffected.

Privacy & Data Protection

We comply with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains how we collect, use, and protect your data. By using our Website, you consent to our data practices outlined in the Privacy Policy.

External Links

Our Website may contain links to third-party websites. We are not responsible for their content or practices.

Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately once posted on the Website.

Governing Law

These Terms and Conditions are governed by the laws of:

England and Wales

Any disputes shall be resolved exclusively in the courts of England and Wales.

14. Contact Us

For questions or concerns regarding these Terms, contact us at:

Contact Us